#customer-experience
Health insurance claim process ‘functional, not frictionless’, says Policybazaar study
Customers seek greater clarity and proactive communication, among other things, the second edition of PB’s claims study revealed
Indian small businesses record strongest growth since COVID in 2025: CPA Australia survey
Indian small businesses saw their best growth in 2025 since the pandemic. Four out of five firms expanded, with strong expectations for 2026. Technology adoption and customer experience boosted growth. Rising costs and global uncertainty remain key concerns. …
Ather Energy Launches Ather Insurance to Enhance Customer Experience in Electric Vehicle Sector , ETAuto
Ishan Technologies Boosts Service Agility and Customer Experiences with Oracle
Ishan Technologies Boosts Service Agility and Customer Experiences with Oracle
GoKwik launches AI-powered Kwik Ship for faster ecommerce deliveries in India
GoKwik has launched Kwik Ship, an AI-powered platform designed to enhance online shopping deliveries in India. The system aims to reduce failed deliveries by up to 20% and improve customer experience through automated WhatsApp updates and AI-powered calls. It…
Ikea’s omni-channel retail transformation
Explore Ikea's AI-driven omni-channel transformation in India, enhancing customer experiences and digital innovation for global expansion.