#customer-expectations
Manufacturers look beyond cost cutting to drive AI adoption
A survey found meeting customer expectations (49%) and boosting operational efficiency (47%) were the primary forces driving AI adoption among manufacturers. However, cost reduction, often touted as a top reason for AI adoption in enterprises, ranked last at …
Customers trust banks with data, but only fully satisfied with fraud resolution: EY Report
The report highlighted that trust has emerged as one of the biggest differentiators for banks as customer expectations continue to evolve beyond products and pricing